MTV NETWORKS EUROPE

The European arm of the international premier brand music broadcaster

THE CHALLENGE

The company perceived that its IT function was failing to perform a sufficient service to the business. The challenge was therefore to transform existing teams, and to create new teams with customer focus to deliver the desired functions efficiently and successfully.

THE SOLUTION

Restructuring the team, redefinition of roles, streamlining staffing levels and establishing performance management routines.

THE RESULT

Management extremely satisfied with work undertaken. Offered Paul Fahey the position of Head of IT Operations!

NOVOCCO

A small interior design and soft furnishing manufacturer start-up

THE CHALLENGE

To assist in the start up of the business

THE SOLUTION

Creation of business plans, cash flow forecasts, profit & loss forecasts and marketing plans. Establish ongoing systems of financial management and reporting. To hold regular review meetings.

THE BREWERY CUP

An independent restaurant in Co. Mayo, Ireland

THE CHALLENGE

The directors had identified that their market share was falling owing to poor customer service. Alchemy Works was therefore contracted to address the problem and help reverse the declining market share.

THE SOLUTION

To change staff behaviour, first by working with the directors on the theory of delivering change, then to transform theory into practice while retaining the confidence of and goodwill of staff.

Increase in market share within one month, repeat business increased by 35% within three months. A happier, more dynamic working environment for rejuvenated and motivated staff.

Case Studies

RESPECT HOLIDAYS

A medium-sized holiday company specialising in the gay travel market

THE CHALLENGE

To realise the full potential of Respects marketing by ensuring that the company's brochure was produced according to tight deadlines and budgets.

THE SOLUTION

Implementation of project management structures, setting up of liaison systems between all key personnel, weekly review and strategy meetings, structured reporting procedures, budgetary control.

THE RESULT

The brochure is acknowledged to be the company's most successful ever, delivered seven days in advance of target date and significantly within budget. The project has delivered improved communications and liaison between staff resulting in better levels of service to customers and increased sales.

CLEAN IMAGE

A small, North London based domestic services company

THE CHALLENGE

The overworked, hands-on proprietor was seeking to maintain and increase turnover/profitability while at the same time stepping back from the front line to concentrate on achieving other life goals.

THE SOLUTION

The preparation of a detailed business plan to gain greater insight into the company's revenue/cost situation. Identification of proprietor's requirements with regard to necessary income and tailoring of business plan to provide a model to achieve projected income. Implementation of plan in consort with regular review meetings.

THE RESULT

The business now produces the levels of profit required by the proprietor in order to pursue his lifestyle aims.

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